Flows
Sign in
Sofia signs in; a wrong password gets one message for both fields, and too many attempts pause sign-in — on the website and in the app.
- Actor
- Sofia Marin, a registered buyer
- Starts
- Signed out, on the Account page of the website or the Account tab of the app
- Ends
- Sofia is signed in, on her Account page with her orders and offers
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1 Signed out
WebsiteAuthenticated by an independent provider · inspection at our hub on requestHelpSell an itemSearch watches, handbags, jewelleryLuxury ResaleAccount
GuestNot signed inAppAccount
GuestNot signed inSigned out, Sofia is on the Account page, and it offers only a way in. She taps Sign in or register 1, and the sign-in screen opens.
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2 Sign-in form
WebsiteWelcome back
Sign in to buy, make offers and follow your orders.
New here? Create an account
TermsPrivacyHelp
AppLuxury Resale MarketplaceWelcome back
Sign in to buy, make offers and follow your orders.
New here? Create an account
She types her email 1, then her password 2, and taps Sign in 3. This attempt has a typo in the password.
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3 One message for both
WebsiteWelcome back
Sign in to buy, make offers and follow your orders.
Email or password is incorrectCheck both and try again, or reset your password.New here? Create an account
TermsPrivacyHelp
AppLuxury Resale MarketplaceWelcome back
Sign in to buy, make offers and follow your orders.
Email or password is incorrectCheck both and try again, or reset your password.New here? Create an account
The screen says “Email or password is incorrect — check both and try again, or reset your password”, the same whichever one was wrong. She retypes the password 1, taps Show 2 to check it, and taps Sign in 3.
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4 Signed in
WebsiteAuthenticated by an independent provider · inspection at our hub on requestHelpSell an itemSearch watches, handbags, jewelleryLuxury ResaleAccount
Sofia MarinBuyer · LisbonBuying
OrdersOffersSaved itemsPreferences
CurrencyLanguageNotificationsSelling
My listingsPayoutsAppAccount
Sofia MarinBuyer · LisbonBuying
OrdersOffersSaved itemsSelling
My listingsPayoutsPreferences
CurrencyLanguageNotificationsSofia’s account opens: the Buying and Selling entries, her currency and language. In the app she stays signed in on this phone on later visits.
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5 Too many attempts
WebsiteWelcome back
Sign in to buy, make offers and follow your orders.
Too many attemptsSign-in is paused for a while. Wait a few minutes, then try again or reset your password.New here? Create an account
TermsPrivacyHelp
AppLuxury Resale MarketplaceWelcome back
Sign in to buy, make offers and follow your orders.
Too many attemptsSign-in is paused for a while. Wait a few minutes, then try again or reset your password.New here? Create an account
Alternative: after repeated wrong attempts the screen says “Too many attempts — sign-in is paused for a while. Wait a few minutes, then try again or reset your password”. Forgot password? 1 leads on to resetting the password.
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6 Suspended account
WebsiteAuthenticated by an independent provider · inspection at our hub on requestHelpSell an itemSearch watches, handbags, jewelleryLuxury ResaleAccount
Your account is suspended
Buying, selling, offers and messages are refused. Your open orders stay reachable.
Sofia MarinBuyer · LisbonBuying
OrdersOffersSaved itemsPreferences
CurrencyLanguageNotificationsSelling
My listingsPayoutsAppAccount
Your account is suspended
Buying, selling, offers and messages are refused. Your open orders stay reachable.
Sofia MarinBuyer · LisbonBuying
OrdersOffersSaved itemsSelling
My listingsPayoutsPreferences
CurrencyLanguageNotificationsAlternative: Sofia’s account is suspended. She still signs in, and her Account page carries a notice: buying, selling, offers and messages are refused, while her open orders stay reachable.