Flows/Forgotten password

Flows

Forgotten password

Sofia asks for a reset link, chooses a new password from the letter and lands back on the listing she started from — on the website and in the app.

Actor

Sofia Marin, a buyer, on the website and in the app.

Starts

On the sign-in screen after tapping Make an offer on the Halden Reserve Automatic 38 while signed out.

Ends

Signed in with a new password and back on the Halden Reserve Automatic 38, where she was going.

Step 1 of 6 This screen is not drawn yet
  1. 1 Can’t remember the password

    Website

    After signing in you return toHalden Reserve Automatic 38

    Welcome back

    Sign in to buy, make offers and follow your orders.

    New here? Create an account

    TermsPrivacyHelp

    App
    Luxury Resale Marketplace

    After signing in you return toHalden Reserve Automatic 38

    Welcome back

    Sign in to buy, make offers and follow your orders.

    New here? Create an account

    Sofia tapped Make an offer on the Halden Reserve Automatic 38 while signed out, so the sign-in screen says where she returns after signing in. She does not remember her password and taps Forgot password? 1. The reset screen opens.

  2. 2 Ask for a link

    Website

    Back to sign in

    Reset your password

    Enter your email and we will send a link to set a new password.

    If an account exists for this address, the link arrives within a few minutes.

    TermsPrivacyHelp

    App
    Luxury Resale Marketplace

    Back to sign in

    Reset your password

    Enter your email and we will send a link to set a new password.

    If an account exists for this address, the link arrives within a few minutes.

    She types her email 1 and taps Send reset link 2. The screen answers “If an account exists for this address, the link arrives within a few minutes” — the same answer for any address.

  3. 3 The reset letter

    Choose a new password
    Luxury Resale Marketplace <no-reply@lrm.example> → Sofia Marin <sofia.marin@mail.example>
    Luxury Resale Marketplace
    A watch in a closed glass case with a lock at its base

    Choose a new password

    Hello Sofia,

    We received a request to reset the password of your account. Use the button to choose a new one.

    If you did not ask for this, ignore this letter. Your password stays as it is.

    Choose a new password

    Button not working? Copy this address into your browser: lrm.example/reset/Zk4w9B

    You are getting this letter because a password reset was requested for your account.

    This is a security message about your account, so it is always sent.

    {company legal name} · {registered address}

    The letter reaches her mail app. It names the account and when the reset was requested, and says that if she did not ask for this she should ignore it. She taps Choose a new password 1 in the letter.

  4. 4 A new password

    Website

    Back to sign in

    Set a new password

    Choose a new password for your account.

    TermsPrivacyHelp

    App
    Luxury Resale Marketplace

    Back to sign in

    Set a new password

    Choose a new password for your account.

    She types the new password 1, taps Show 2 to check it and taps Save and sign in 3. The rule — at least 12 characters — shows as met.

  5. 5 Signed in, back where she was

    Website
    Authenticated by an independent provider · inspection at our hub on requestHelpSell an item
    Luxury Resale
    Saved Inbox2

    Halden · Watches

    Halden Reserve Automatic 38

    €3,900.00

    Authenticated by Veritrace
    Year
    2021
    Condition
    Very good
    Category
    Watches
    Box and papers
    Included

    Hub inspection, optional

    Add it at checkout for €120.00. The piece goes to the Frankfurt hub first, where a specialist examines it before it reaches you.

    Seller

    Claire ArdenBusiness seller · Antwerp
    Password changed
    App

    Halden · 2021 · Very good

    Halden Reserve Automatic 38

    €3,900

    Password changed

    She is signed in. “Password changed” confirms it, and she is back on the Halden Reserve Automatic 38 with Make an offer open — the action she started. On the website it opens as a dialog, in the app as a sheet.

  6. 6 The link has expired

    Website

    Back to sign in

    Set a new password

    Choose a new password for your account.

    TermsPrivacyHelp

    App
    Luxury Resale Marketplace

    Back to sign in

    Set a new password

    Choose a new password for your account.

    Alternative: Sofia opens the letter after the link has expired. The new-password screen says so and the field stays off. She taps Send a new link 1 and is back at step 2’s confirmation.